Shipping & Returns
We ship lubrication parts and products throughout New Zealand, with selected products also available for direct international delivery.
Below you'll find information about order processing, freight, delivery and returns for products purchased from LSL.
Shipping costs are calculated at checkout based on your order, delivery location and available freight options.
Shipping
We offer reliable delivery throughout New Zealand and to select countries around the world.
South Island
Generally 1–2 business days, with overnight delivery to many locations.
North Island
Generally 1–2 business days.
Rural NZ
Allow an additional 1–2 business days.
International
Delivery times vary by destination and freight service.
Delivery times are estimates and may be affected by courier delays, rural delivery schedules, customs clearance, weather or other circumstances outside our control.
Order processing
We aim to dispatch stocked products as quickly as possible.
This is what you can expect:
- orders received before 4pm on a business day will normally be processed the same day where possible.
- orders received after 4pm may be processed and dispatched the following business day.
- once your order has been dispatched, we’ll send tracking information where tracking is available.
- rural and larger freight orders may take longer.
- if you need something urgently, contact us before ordering so we can confirm stock and the best freight option.
For urgent parts or time-sensitive orders, get in touch and we’ll let you know what is possible.
International Orders
Selected products can be shipped directly from New Zealand to overseas customers.
Before ordering, please be aware:
- delivery times vary by destination and freight service
- international orders may be subject to import duties, taxes, customs charges or clearance fees.
- these charges are the responsibility of the customer unless otherwise stated.
- some products may have freight or destination restrictions.
- heavy, oversized, grease or lubricant products may require a different freight option or may not be available for delivery to some destinations
- if we cannot ship an item using the method selected, we’ll contact you before dispatch
If your country is not available at checkout, or you need help with a larger or unusual order, contact us and we can look at suitable shipping options.
Returns
Changed your mind?
Unused products may be returned within 20 days of delivery, provided they are unused, in resalable condition and in their original packaging where applicable.
Original freight charges are non-refundable and return freight is the customer’s responsibility.
Returns after 20 days
Unused products returned more than 20 days after delivery may still be accepted at our discretion.
Where a return is accepted, a 15% handling and restocking fee may apply.
Please contact us before returning the product.
Used or installed products
Products that have been used, installed, modified or returned with grease, dirt, wear or damage may not be eligible for return.
Please contact us before sending the product back. We will assess the return based on its condition and whether it can reasonably be returned to stock.
Items not normally returnable
This includes custom-made, specially ordered, modified, heavily used or damaged products, or products that cannot reasonably be returned to a saleable condition.
This does not affect your rights where a product is faulty.
Faulty, damaged or incorrect products
If something is wrong with your order, please contact us as soon as possible.
This includes:
- damaged products
- incorrect items
- faulty products
- missing items from your order
Where we have supplied the wrong product, or a product is confirmed as faulty, we will work with you to put it right. Depending on the circumstances, this may involve repair, replacement or refund. Where appropriate, we will also arrange or cover reasonable return freight.
Nothing in our returns policy limits any rights you may have under applicable New Zealand consumer law.
How to return an item
1
Contact us
Get in touch before sending anything back. Include your order or invoice number, the product and the reason for the return.
2
We confirm the return
We’ll let you know whether the product can be returned and provide the return instructions.
3
Pack it securely
Package the product carefully to prevent damage during transport.
4
Send or deliver it to us
Return the product to our Christchurch workshop using the instructions provided.
5
We inspect the return
Once received, we’ll inspect the product and confirm the refund, exchange or next step.
Refunds and account credits
Once an approved return has been received and inspected, we will process the appropriate refund or account credit.
For orders paid at the time of purchase, approved refunds will normally be returned to the original payment method where practicable.
For customers purchasing on an LSL account, approved returns will normally be processed as a credit to the customer account.
Please allow up to 7–10 business days for card or online-payment refunds to appear, depending on your payment provider.
Exchanges
If you have ordered the wrong size, fitting, component or product version, contact us.
Where the original product is eligible for return and the replacement product is available, we can arrange an exchange.
Any difference in product price and applicable freight will be confirmed before the replacement is sent.
Delivery problem?
If your parcel has not arrived, tracking has stopped updating, or something appears to have gone wrong during delivery, contact us and we’ll help investigate it with the carrier.